WhatsApp abandoned cart Shopify reminders for your online store

Yes, some of them. When a shopper starts checkout and does not finish, Boost can send an approved WhatsApp message with a link back to that shopper's own basket. It arrives while they still remember the product. A reply stops the reminders so your team can answer in the chat.

Here is the kind of message a shopper sees. This is example wording, not a result:

Hi Sara, you left something in your basket. Your order is still saved here: [Complete my order]. Reply to this message if you have a question.

In one store we worked on, the first reminder goes out 45 minutes after the shopper leaves, and two more follow. A shopper who buys in the meantime stops getting them.

We do not promise a recovery rate. Stores, products and prices differ. We do promise the dates we agree with you for set-up, in writing.

Yes. Left carts and new orders can reach the shopper's record in the CRM, so a message can use the shopper's name and basket link.

What this gives you:

• A trigger for each message. A new order, a left cart or a past purchase starts the right flow.
• One record per shopper. Chats and tags live together.

Yes, for order confirmations. A new order can send a WhatsApp message in the chat your customer already uses. Replies land in the shared inbox.

You agree the wording once. Boost fills in the shopper's name each time.

Message people who have already bought, at the point they are likely to buy again. Boost can run a check-in after delivery, refill reminders and a win-back message for customers who went quiet. Each one is a flow that starts on its own and stops when the customer replies.

Repeat flows that suit a store:

• After delivery: a short message asking whether the order arrived.
• Refill reminders: set points in a longer drip for past buyers.
• Win-back: a message to buyers who have not ordered for a while.

Our promotional templates carry WhatsApp's "Stop promotions" button, so a customer can opt out in one tap.

A CRM for an online store keeps every shopper's chats and tags in one place. Your team answers from one shared inbox and follows up the ones who asked a question but did not order. It replaces scattered chats and spreadsheets.

In Boost that means:

• A shared WhatsApp inbox for the whole team.
• Pipelines to track where each deal stands.
• Email and SMS from the same place, for shoppers who prefer them.
• Reporting on lead sources, pipeline value and team activity, including who replied and how fast.

We build the CRM for you. You and your team run it day to day.

WhatsApp automation on Shopify is a set of flows. Each one starts from a store event and sends the right message. Common ones are a left cart, a new order, a refill due and a win-back. You build each once in the visual automations builder, and it runs every time.

Ready-made automations come on every plan, and the visual builder is on Growth and Pro. That is WhatsApp automation Shopify owners set once and then leave running. One rule applies to every flow: message only people who agreed to hear from you.

New to the platform? Read our WhatsApp Business API guide.

1. 1Choose a plan and pay onboarding. Then book your call.
2. 2Onboarding call. We get your account ready with you on the call.
3. 3Go live. Your team uses the inbox and the flows you chose.

Onboarding is a one-time $300. Every plan includes $100 of WhatsApp credit each month. After that, messages are billed on what you use.

A perfume store on Shopify already had an order confirmation and a first cart reminder running. We added the rest. We built a library of 18 WhatsApp templates, each approved and each with its own image. We built one drip for people who had never ordered and one for past buyers, and a flow that moves a new buyer from the first to the second. We added two more reminders to the existing cart flow. Over 1,600 past customers were loaded in, and they start in small daily batches to protect the number.

Replies go to the store's team through the inbox, and a reply stops the drip so nobody is messaged over a live chat.

The brand stays anonymous. We share more on a call.

Boost handles what happens after the click. XMA Media makes the ads that earn the click. See Skincare and beauty video ads, Jewellery video ads and Perfume and oud video ads.