Importing your contacts

1. 1Export your list from Excel, Google Sheets or your old system as CSV.
2. 2Use one row per person.
3. 3Include at least a name plus a phone number or email.
4. 4Write phone numbers with the country code, like +971501234567.
5. 5Remove duplicates.

1. 1Open Contacts and click Import at the top right.
2. 2Under Import records from CSV, click Start CSV import. You also see a list of your past imports.
3. 3Choose what you are bringing in. Contacts is already ticked. Press Next.
4. 4Upload: click the upload box and pick your file. Below it, choose Create and update contacts. It adds new people and updates the ones you already have, so nobody is listed twice. Press Next.
5. 5Map: Boost shows the columns from your file. Match each one to a Boost field. Name to Name, Phone to Phone, and so on.
6. 6Verify: check the preview, then confirm.

When it finishes, your people show in the Contacts list and the import shows in your import history.

Only message people who agreed to hear from you. WhatsApp marketing needs a clear opt-in. Imported contacts are not marked as opted in to WhatsApp unless you tell us they are. Customers who write to you first can be replied to.

Send us the file in chat and the plan you are on. We can import for you.