Refunds and cancellation.

Cancel within 7 days of your first payment and we refund that payment and the setup fee in full. You do not need to give a reason. The 7 days start on the date of your first payment. The refund includes the VAT you paid on it, and goes back to the card you paid with. Your bank may take a few days to show it. Your account closes when we process the refund. This applies to monthly and yearly plans.

You can cancel a monthly plan at any time. It stops at the end of the month you have paid for, and you keep full use of your account until then. We do not refund part of a month, and the setup fee is not refunded after the first 7 days.

A yearly plan is paid up front for the year and is non-refundable after the first 7 days. If you cancel, it stops at the end of the paid year and does not renew. You keep full use of your account until then.

Tell us by live chat inside the app, or email admin@xmaagency.com. Say which account you want to cancel. We confirm by email with the date your plan ends. If you do not cancel, your plan renews on its renewal date and we charge the next payment.

When your plan ends we disconnect the channels and tools linked to your account. You keep what is yours: your WhatsApp number is released so you can use it elsewhere, your Facebook page and Instagram account stay yours, and your own payment account stays yours.

If you want to cancel after 7 days because of a failure on our side, tell us what happened. We look at each case and reply in writing.

admin@xmaagency.com, +971 4 266 0027.