How can we help?
Short guides for running your XMA Boost account. Pick a topic.
Getting started
- Getting started with XMA Boost
What happens after you pay, and what to do on day one.
- Your first lead, start to finish
Answer a new message and move the deal across your board.
- Logging in and 2-step login
How to log in, reset your password and add a second step.
Your team
- Adding your team
Invite people, set their role and remove them when they leave.
- Roles and what each can do
The difference between Admin and User, and which to give.
Channels
- Connecting WhatsApp
What we need from you, how long it takes and how WhatsApp is billed.
- The inbox: reply, assign, add a note, mark done
Handle one conversation from start to finish.
- Quick replies and saved answers
Save a reply you use often, then drop it into a message.
- The 24 hour window: why WhatsApp needs a template
When you can type your own words on WhatsApp and when you need a template.
- WhatsApp approval, display name and templates
What Meta checks, what a template is and what its status means.
- Connecting Instagram and Facebook
Link your pages so messages and comments reach the inbox.
- Setting up your email sending domain
Why to send from your own domain and how to set it up.
- Adding web chat to your site
Put a chat box on your website so visitors land in your inbox.
Sales and booking
- Importing your contacts
Bring a spreadsheet of contacts into Boost.
- Using the pipeline
Track every lead from first message to won or lost.
- Calendars and booking links
Let customers book you, and send them reminders.
Automation and AI
- Automations you have
What runs for you on each plan, and how to switch things on or off.
- The AI agent and how to pause it
What the AI agent does, when it hands over and how to switch it off.
- Asking for reviews
How review requests work after a visit or a sale.
Reports and app
- Reports and the dashboard
What the numbers on your dashboard mean.
- The mobile app
Answer customers from your phone.
- Notifications
Choose what alerts you get, and where.
Billing
- Billing and invoices
What you pay, when, and where to find your invoices.
- VAT on your invoice
How 5% UAE VAT is added and what your invoice shows.
- Upgrading your plan
Move up from Starter to Growth or Pro.
- Cancelling and refunds
The 7-day refund and how cancelling works.
Help and security
- Exporting your data
Take your contacts and records with you.
- Getting support
How to reach us and how fast we reply.
- Security basics
Simple steps to keep your account and your customers' data safe.
Cannot find it? Use live chat inside the app, or book a call. For how we keep your data safe, see Trust and Security.
Run your sales from one place.
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