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Answers the leads

Terms.

Xluxive Digital Marketing L.L.C, trading as XMA. Dubai, UAE.

Outline. For legal review. Not final.

The service

The inbox, pipelines, automations, calendars, reporting and the mobile app, on the plan you choose. We may improve the software over time. We will not remove a main feature from your plan during a paid period without telling you first.

The AI agent

Included on Growth and Pro. It works from your approved material, and you approve its wording. It can make mistakes, so a person on your team should watch its replies. You are responsible for what it sends in your name, and you can switch it off at any time.

The fee

From $99 a month. Unlimited users on every plan. $25 WhatsApp credit to start. One-time setup from $300.

Setup

One-time setup: $300 Starter, $500 Growth, $900 Pro. After you pay, you book a call where we get your account ready with you. Done-for-you set-up is quoted before work starts.

Prices

Prices are in USD. Prices exclude VAT. We add 5% UAE VAT where the law requires it and show it on your invoice. Pay monthly or yearly.

Paying and renewal

You pay in advance, each month or each year. Your plan renews on the same date each period until you cancel. We send a tax invoice for each payment. If a payment fails we tell you and try again, and we may pause the account until it is paid. Your data stays safe while it is paused. We tell you at least 30 days before a price change applies to you, and a change never applies to a period you have already paid for.

Message charges

Billed on usage. The messaging platforms set them, and they are separate from your plan fee.

WhatsApp rules

Your messages follow the platform's policy. We submit your templates, and Meta decides approval. If WhatsApp or Meta limits or bans a number, that is their decision and not a fault in XMA Boost.

Who does what

We get your account ready with you on the onboarding call and connect your channels when you give us access. You run it, answer your chats, keep your logins safe and choose who on your team gets access.

Delivery dates

We guarantee the delivery dates that depend on us, in writing. We do not promise sales or leads.

Plan changes

Upgrade any time from inside your account. Downgrades take effect at your next renewal.

Acceptable use

Use XMA Boost fairly. In short:

  • Only message people who agreed to hear from you. Keep a record of when they agreed, and stop when they say stop.
  • No spam, no bought or shared contact lists, and no sending as someone else.
  • Use only approved templates outside the 24 hours after a customer last wrote to you, and follow the messaging platforms' rules.
  • Nothing that breaks the law, scams people, or breaks someone's copyright or trademark.
  • Do not store health records, full card numbers, ID numbers or data about children in XMA Boost without our written agreement first.
  • Do not try to break into, overload or take apart the service, or share one account between businesses.

Your number is your responsibility, and keeping it in good standing is up to you. If the rules are broken we may warn you, pause a feature, pause the account or close it. We act in proportion to the harm, and where we can we tell you first. Fees already paid are not refunded if an account is closed for breaking these rules.

Refunds and cancelling

Cancel within 7 days of your first payment and we refund that payment and the setup fee in full. After that, monthly plans can be cancelled any time and stop at the end of the paid month, with no part refunds. Yearly plans are paid up front for the year and are non-refundable after the first 7 days. You can export your data.

Read the refunds and cancellation policy in full.

Your data

You own it, including your customers' data that you put into XMA Boost. We process it only for you, to run the service. You can export it: ask us and we send it within 2 business days. After your plan ends we keep your data for 30 days, then delete it. We keep only what the law requires, such as tax invoices.

Our software

We, and the companies we license from, own the software. You may use it while your plan is paid. You may not resell, copy or take it apart. Your logo, content and data stay yours.

Service

We work to keep XMA Boost running. It may be down for maintenance, or because a provider we rely on has a problem, and messaging platforms can change their rules. We do not promise that the service will never be down or never have an error.

Suspending an account

We may pause or close an account, with notice where we can, if the fee is unpaid, the acceptable use rules are broken, a messaging platform or the law requires it, or the account puts other customers or the service at risk.

Changes to these terms

We may update these terms. We email you at least 30 days before a change that affects you takes effect. If you do not agree, you may cancel before it applies.

Law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. We would rather fix a problem than argue, so please write to us first.

Contact

admin@xmaagency.com, +971 4 266 0027.