Automation and AI
Automations you have
What runs for you on each plan, and how to switch things on or off.
Video: Your automations: what is switched on and how to edit a message (1:07, with captions)
Automations do the small jobs for you: reply, remind and follow up.
Starter
- Instant reply to a new message or form.
- An after-hours reply that tells the customer when you will answer.
- Booking reminders.
Growth and Pro
Everything in Starter, plus:
- No-reply chasers.
- No-show recovery.
- Win-back and re-engagement messages.
- A visual builder, to make your own.
Pro
Custom workflows built for you, on request.
How they behave
- Messages go on WhatsApp first, with email as a back-up if WhatsApp cannot be sent.
- A person is told when a lead needs a human.
- If a customer sends STOP, they are left alone.
- Every message has to be one you have seen. We do not change your wording without telling you.
Switch one off or on
Open Automation, then Workflows. Each one has a status switch. Draft means off. Published means on.
If you are not sure, ask us in chat before you change one.
What to avoid
- Do not publish a workflow you have not tested on your own phone.
- Do not run two workflows that send the same message.
Run your sales from one place.
From $99 a month. Set up in one onboarding call.