The AI agent and how to pause it

• Answers the first message at once, day and night.
• Answers simple questions from your own material, such as hours, address and services.
• Asks for the customer's name and what they need.
• Sends your booking link.
• Hands the chat to a person when it should.

It never starts a chat. It only replies.

• Give a price, discount or date that is not in your material.
• Promise results.
• Give medical, legal or money advice.
• Pretend to be a person. If asked, it says it is the assistant for your business.

• The customer asks for a person or a call.
• The customer is upset or has a complaint.
• The customer wants a discount.
• It is not sure of the answer.
• The customer wants to cancel, refund or change a booking.
• The same question comes a third time.

A person is told, and the chat shows in your Needs a person list.

Click AI Agents in the left menu, open the Conversation AI tab, then click Agents List. Each agent has a mode: off, suggestive or auto pilot. Off does nothing. Suggestive writes a draft for you to send. Auto pilot replies on its own. Each agent also shows the channels it answers on. Our team switches it on for you, so tell us in chat when you want it live.

• For one chat: open Conversations, click the customer, type your own reply in the box at the bottom and send it. The agent steps back.
• For everyone: tell us in chat. We switch the agent off in your account. Ask again to turn it back on.

The agent is only as good as the material it has. Send us your price list, FAQs and opening hours. On Pro, we retrain it every month from questions it could not answer.