Channels
Connecting WhatsApp
What we need from you, how long it takes and how WhatsApp is billed.
Video: WhatsApp, part 1: what you need before you connect (1:13, with captions)
Video: WhatsApp, part 2: connect your number (1:17, with captions)
Video: WhatsApp, part 3: approval, display name and your first templates (1:23, with captions)
Video: Send a WhatsApp broadcast safely (1:01, with captions)
WhatsApp runs on your own business number, inside the Boost inbox.
What you need
- A phone number for WhatsApp Business that is not used on a normal WhatsApp app. If it is, tell us first.
- Admin access to your Meta Business account. The admin should be near their phone for the login code.
- Your business name, website and a short description.
How it works
- 1You fill in the intake form and tell us the number.
- 2We start the connection and send the steps to the Meta admin.
- 3Meta reviews your business. This can take hours or days. We cannot speed it up.
- 4WhatsApp goes live within 24 hours of Meta approving your number.
Everything else in your account is ready within 24 hours while Meta reviews.
Templates
WhatsApp only lets a business start a chat with an approved template. If the customer wrote first, you can reply freely for 24 hours. After that you need a template. We submit the templates that your reminders and follow-ups use.
What it costs
You get a one-time $25 WhatsApp credit. After it is used, messages are billed on what you use. See Billing and invoices.
Opt-out
If a customer sends STOP, they are marked as opted out and we do not message them again.
Run your sales from one place.
From $99 a month. Set up in one onboarding call.