Help and security
Getting support
How to reach us and how fast we reply.
Support is live chat inside the app, plus email.
Live chat
Open the round green chat bubble at the bottom right of the app. Tell us what you are trying to do. We pick it up from there. We know who you are, so you do not need to explain your account.
Email us if you cannot log in to the app. Use the address on the login page or in your welcome email.
What helps us help you
- What you were doing.
- What you expected, and what happened.
- A screenshot.
- The name of the contact or the time, if it is about one message.
We do not offer
A WhatsApp support line. Please use the chat or email.
Urgent
On Pro, write "urgent" in your message for a locked account or a channel that has stopped. Other plans get the normal reply time.
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