Help and security
Security basics
Simple steps to keep your account and your customers' data safe.
Your account holds your customers' details. A few habits keep it safe.
For everyone
- Use a long, unique password.
- Turn on 2-step login. See Logging in.
- Never share your password, even with us. We never ask for it.
- Log out on shared computers.
For admins
- Give Admin to as few people as you can. See Roles.
- Give each person their own login.
- Remove people the same day they leave.
- Only connect channels from accounts you own.
- Check your team list each month.
Spotting a scam
We will never ask for your password or your login codes. If a message claims to be from us and asks for them, do not reply. Tell us in chat.
Customers' data
- Only message people who agreed to hear from you.
- Honour STOP at once. Boost does it for you.
- Export files hold personal data. Keep them safe and delete them when you are done.
Something looks wrong
If you see an unknown login, a message you did not send or a change you did not make, tell us in chat at once. Change your password first.
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