Channels
Adding web chat to your site
Put a chat box on your website so visitors land in your inbox.
Video: Put the chat box on your website (1:04, with captions)
A chat box on your site lets visitors message you. Their chats arrive in the same inbox as your other channels.
Add it
- 1Open Sites. In the row along the top, click Chat Widget.
- 2This is your library of chat widgets. Press New.
- 3Choose the kind of chat. Live chat lets visitors message you in real time, and their messages arrive in your inbox.
- 4Open Appearances to pick a chat icon and a colour theme. The Chat window tab holds the greeting and the details you ask visitors for. Name and email are enough.
- 5Press Save to keep your changes, then press Get code at the top.
- 6Press Copy. Paste the code into your site, in the body or footer box, before the closing body tag. Most site builders have a "custom code" or "footer" box for this.
- 7Open your site in a private window. The chat button should show. Send a test message and check it reaches your inbox.
If you use Shopify, WordPress or Wix, tell us. We send you the exact steps.
Replying
Replies appear on the visitor's screen. If they leave, we send your reply to the email they gave.
Hours
Set your opening hours and an offline message, so visitors know when to expect a reply.
Run your sales from one place.
From $99 a month. Set up in one onboarding call.