Shoppers ask where their order is. Answer before they ask.
Orders, shipping updates, cart reminders and reviews, on the channel your shoppers already use. XMA Boost keeps the whole order story in one place.
Online stores that sell to UAE shoppers on WhatsApp, Instagram and email. From $99 a month. Unlimited users on every plan.
Where the deals slip
A shopper who hears nothing after paying starts to worry. A shopper who left a cart often just needs a nudge. A happy buyer rarely thinks to leave a review.
The setup below covers the full order, from cart to reorder, and keeps support cases apart from your sales numbers.
From first message to review
Five steps, in the same order every time.
1. Enquiry
Orders and carts arrive on their own
Connect your store. Each cart or order becomes a card on your orders board, with the order details on the record.
2. Instant reply
A message the moment they order
An order message goes out at once. Cash on delivery orders get a confirm-or-cancel message with buttons.
3. Booked
Confirmed and shipped
When the store adds tracking, the shopper gets it with a Track button. A delay notice goes out if you start one.
4. Reminded
Cart and delivery reminders
Abandoned checkouts get a reminder after a short wait, with a limit of one marketing message every 72 hours.
5. Reviewed
Review and reorder
Delivered customers are asked for a review. No review is asked while a problem is open.
What is set up for you
A ready-made setup for online stores selling on Shopify, WooCommerce and other platforms. We load it during your onboarding and change what you want.
- 2
- pipelines
- 10
- automations
- 10
- WhatsApp messages
- 8
- dashboard widgets
Pipelines
- Orders and recovery, six stages: Cart abandoned, Recovered, Order placed, Shipped, Delivered, Repeat due.
- A separate order support board, so support cases never inflate your sales numbers.
- A Support call calendar, if you want one.
Automations
- 10 automations, from order placed to a marketing cooldown.
- Where is my order is answered with a tracking button. On Growth and Pro the AI agent handles it.
- Duplicate guards, so a shopper never gets the same message twice.
Messages and reports
- 10 WhatsApp messages written for you, in English. Arabic follows after review.
- Email versions for each step.
- A dashboard of 8 widgets and 4 saved lists.
Works with your apps
Connect the apps you already use to the same account. A few need your own account with that app.
See all integrations- Messenger
- Stripe
- PayPal
- Shopify
- WooCommerce
Built to be relied on
- Every message, booking and follow-up is kept on the customer's record.
- Marketing messages go only to customers who agreed. A reply of STOP ends them.
- Your account is live in 24 hours. WhatsApp follows within 24 hours of Meta's approval.
- Cancel within 7 days of your first payment and we refund everything you paid, including the setup fee.
Plans
Unlimited users and $25 of WhatsApp credit to start on every plan. One-time setup from $300.
Starter
$99a month
For small teams getting every lead in one place.
Unlimited users. One-time setup $300.
Growth
$149a month
For teams that want every lead answered, day and night.
Unlimited users. One-time setup $500. AI agent included.
Pro
$299a month
For bigger teams, more brands and busy inboxes.
Unlimited users. One-time setup $900. AI agent included.
Prices in USD. Prices exclude VAT.
Questions
Shopify, WooCommerce and others. If your store can send an order event, we can connect it. We confirm this on your onboarding call.
For marketing, yes. We add a consent tick box at checkout. Shoppers who do not agree get email only.
No. We set up the system and the delivery dates. We do not promise sales.
Other industries
Keep every order, cart and review on one record.
From $99 a month. Set up in one onboarding call.