Help and security
Getting help
Tickets, live chat on Pro, reply times and our hours.
Our hours
Sunday to Thursday, 9am to 6pm GST.
Tickets
Every plan can send a ticket from inside the app. Say what you were doing and what happened. Add a screenshot.
| Plan | How | Reply |
|---|---|---|
| Starter | Tickets | By the next business day |
| Growth | Tickets | The same business day |
| Pro | Live chat | Within 1 hour in our hours |
Live chat on Pro
Pro has live chat. Open the chat in the app and write to us. We reply within 1 hour, in our hours.
Can not log in?
Email us from the address on your login page. See Logging in.
What helps us help you
- What you were doing.
- What you expected, and what happened.
- A screenshot.
- The name of the contact or the time, if it is about one message.
Want more help?
- A dedicated account manager is an add-on at $150 a month.
- The Done-for-you set-up is $499 once.
See Add-ons.
We do not offer
A WhatsApp support line or a phone line.
Run your sales from one place.
From $99 a month. 7-day trial on Starter and Growth.